Privacy Policy

This Privacy Policy outlines how personal information is collected, processed, and protected by 1win in connection with its online casino and sportsbook services. It applies to all users who access the platform, create an account, or interact with any of its features. The document covers the types of data gathered, the purposes for which it is used, and the rights available to users regarding their personal information. Continued use of the platform constitutes acceptance of the terms described in this policy.

Account Management and Service Delivery

Personal data is processed to create and manage accounts, verify eligibility, provide betting and gaming services, process deposits and withdrawals, and deliver customer support. It is also used to send important account notifications and service-related updates.

Security and Legal Compliance

Information may be processed to verify identity, age, location, and account ownership, as well as to comply with gambling regulations, anti-money laundering requirements, and fraud prevention procedures. Data also helps detect suspicious activity, protect the platform, and ensure fair use of the services.

Platform Improvement

Technical information and account activity are used to monitor website performance, improve existing features, develop new functionality, and optimize the overall user experience. Anonymous and aggregated statistics may also be generated for reporting and analytical purposes.

Responsible Gaming and Risk Management

Betting activity may be reviewed to support responsible gambling measures, monitor betting patterns, manage operational risks, and maintain accurate betting markets and odds.

Communication

Personal data may be used to send account notifications, security alerts, payment updates, customer support responses, and information about changes to the platform. Where permitted by applicable law or with user consent, promotional offers, bonuses, and marketing communications may also be provided.

Internal Business Operations

Information may be shared with affiliated companies and trusted service providers where required for internal administration, regulatory compliance, corporate restructuring, or the enforcement of contractual rights and obligations.

Account Management and Service Delivery

Personal data is processed to create and manage accounts, verify eligibility, provide betting and gaming services, process deposits and withdrawals, and deliver customer support. It is also used to send important account notifications and service-related updates.

Security and Legal Compliance

Information may be processed to verify identity, age, location, and account ownership, as well as to comply with gambling regulations, anti-money laundering requirements, and fraud prevention procedures. Data also helps detect suspicious activity, protect the platform, and ensure fair use of the services.

Platform Improvement

Technical information and account activity are used to monitor website performance, improve existing features, develop new functionality, and optimize the overall user experience. Anonymous and aggregated statistics may also be generated for reporting and analytical purposes.

Responsible Gaming and Risk Management

Betting activity may be reviewed to support responsible gambling measures, monitor betting patterns, manage operational risks, and maintain accurate betting markets and odds.

Communication

Personal data may be used to send account notifications, security alerts, payment updates, customer support responses, and information about changes to the platform. Where permitted by applicable law or with user consent, promotional offers, bonuses, and marketing communications may also be provided.

Internal Business Operations

Information may be shared with affiliated companies and trusted service providers where required for internal administration, regulatory compliance, corporate restructuring, or the enforcement of contractual rights and obligations.

Personal data collected by 1win is processed for specific, lawful purposes. The platform does not use personal information beyond what is necessary to fulfil these defined objectives.

Core Operational Purposes

• Account Management: Processing personal data is necessary to create, maintain, and manage user accounts on the platform;
• Identity Verification: Data is used to confirm user identity, in compliance with applicable know-your-customer (KYC) and anti-money laundering (AML) obligations;
• Payment Processing: Financial information is processed to facilitate deposits, withdrawals, and the settlement of transactions.

Security and Compliance Purposes

• Fraud Prevention: Personal and behavioural data is analysed to detect and prevent fraudulent activity, unauthorised access, and suspicious transactions;
• Responsible Gambling Measures: User data supports the implementation of responsible gaming tools, including self-exclusion options and activity monitoring;
• Legal Compliance: Personal information is processed as required by applicable laws, regulations, and licensing conditions;
• Security Monitoring: Technical data is used to identify, investigate, and respond to potential security threats.

Service and Communication Purposes

• Customer Support: Data is used to respond to user enquiries, resolve disputes, and maintain accurate records of support interactions;
• Service Improvement: Aggregated and individual usage data informs platform development, feature updates, and overall service quality;
• Marketing Communications: Where users have provided consent or where permitted under applicable law, personal data may be used to send relevant promotional communications. Users may opt out of such communications at any time.

The website uses cookies and similar technologies to improve functionality, remember user preferences, and provide a smoother browsing experience. Cookies are small text files stored on a device when visiting the platform. In some cases, similar technologies such as local storage or Flash cookies may also be used.

Why Cookies Are Used

Cookies help to:

• remember user preferences and account settings;
• maintain secure sessions and process transactions;
• analyze website traffic and platform performance;
• improve navigation and overall user experience;
• display content and promotions that are more relevant to users.

Cookies are not used to access personal files or other information stored on a user’s device.

Types of Cookies

• Essential Cookies
• Essential cookies are required for the basic operation of the website. They enable secure login, account access, navigation, and payment processing. Without these cookies, many website features cannot function correctly.
• Registration Cookies
• Registration cookies remember account-related information after login, allowing returning users to access their accounts more efficiently and receive a personalized experience.
• Session Cookies
• Session cookies remain active only while the browser is open. They support navigation and automatically expire once the browsing session ends.
• Persistent Cookies
• Persistent cookies stay on the device for a defined period. They help remember preferences and improve future visits to the platform.
• Analytics Cookies
• Analytics cookies collect anonymous information about website usage, including visitor numbers, navigation patterns, and feature usage. This information is used to improve website performance and usability.

Managing Cookie Preferences

Most web browsers accept cookies automatically, but cookie preferences can be changed at any time through browser settings. Depending on the browser, it is possible to:

• delete existing cookies;
• block all cookies;
• allow or block specific cookies;
• prevent third-party cookies;
• clear cookies when the browser closes;
• browse in Private or Incognito mode.

Browser extensions and plug-ins may also provide additional cookie management options.

Disabling Cookies

Restricting or disabling cookies may affect certain website functions. Some features, including account access, language preferences, or secure transactions, may not work correctly if essential cookies are blocked.

In the course of providing its services, 1win may transfer personal information to servers or third-party service providers located in countries outside the user’s country of residence, including jurisdictions that may have different data protection standards.

Such transfers are conducted only where necessary for the delivery of platform services, including payment processing, identity verification, and technical infrastructure. Appropriate safeguards are applied to protect personal data during these transfers, in accordance with applicable data protection requirements. These safeguards may include contractual protections, data processing agreements, and other measures designed to maintain an adequate level of data security.

Personal data is protected through a combination of technical and organizational security measures designed to prevent unauthorized access, data loss, misuse, or disclosure. All information transferred between users and the platform is secured with industry-standard TLS encryption, while stored data and backup copies are also encrypted.

Access to personal information is limited to authorized employees, contractors, and service providers who require it to perform their duties. The platform uses multiple layers of network protection, including firewalls, intrusion prevention systems, and network segmentation, to maintain a secure environment.

The infrastructure is hosted in secure data centers with 24/7 monitoring, physical security controls, regular audits, and geographically separated backups to reduce the risk of data loss or service interruptions. Security systems, logs, and alerts are continuously monitored to identify and address potential threats.

The services provided by 1win are intended exclusively for individuals who are 18 years of age or older. The platform does not knowingly collect or process personal information from minors.

In cases where it is identified or reasonably suspected that an account belongs to a person under the age of 18, the account may be suspended or permanently closed, and any associated data may be removed in accordance with applicable legal obligations. Users who believe that a minor may have registered on the platform are encouraged to report the matter through the available contact channels.

The 1win website may contain links to external websites operated by third parties. These links are provided for reference or convenience purposes and do not constitute an endorsement of the content or practices of those external sites.

Third-party websites operate under their own privacy policies and data handling practices, which are independent of this document. Users who access external websites via links on the platform are advised to review the relevant privacy policies of those websites directly. 1win accepts no responsibility for the personal data processing activities of third-party websites.

This Privacy Policy may be revised periodically to reflect changes in applicable law, technical practices, or operational requirements. Users are encouraged to review the document at regular intervals to remain informed of any updates.

The most current version of the Privacy Policy is available on the platform’s website at all times. Any revised version becomes effective upon its publication. Continued use of the platform following the publication of an updated policy constitutes acceptance of the revised terms.